Happy New year!
I hope that you have all had a lovely Christmas. The Dental Lounge team certainly enjoyed their much needed break!
I’m afraid this newsletter isn’t the most exciting, but rather a reminder of some important information and a bit of housekeeping…..
Sadly it seems that Covid has no intention of disappearing just yet and in fact we now have a ‘new variant’ to contend with. So, having entered Tier 4 I feel it imperative to remind you all of the importance of following all our guidelines. I apologise in advance for my tone, but we are in a critical situation once again and we must do everything we can to avoid having to close again.
Watch for symptoms
People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:
Fever or chills
Shortness of breath or difficulty breathing
Muscle or body aches
New loss of taste or smell
Congestion or runny nose
Nausea or vomiting
If you or anyone you live with have any of the above, please DO NOT COME IN TO THE PRACTICE. You can call, email or leave a message if you cannot come in for your appointment.
If you develop Covid within 2 weeks of your last visit to the Dental Lounge, please let us know. The information is purely so that we can monitor the situation at the practice.
Before EVERY appointment we are required BY LAW to ask you to fill out/check your medical history and ask you the Covid Risk Assessment questions. We have tried several methods to try and make this easy for both staff and patients. As you can imagine it’s incredibly time consuming and costly having to send out several texts and phone call reminders. Our new system for those of you with a mobile is a quick link sent via text. If nothing has changed since your last Medical History update and you are still Covid symptom free, simply click SAVE on the link. Unfortunately we can no longer let you into the practice if this hasn’t been done by 3pm the day before your appointment. For those of you who don’t have a mobile we will call you, but if we haven’t been able to contact you before 3pm the day before, please call us to go through the above or you will be unable to attend.
I know it seems very harsh, but we really do need to keep all patients and staff as safe as we can.
Here is what the link looks like!
ARRIVAL AT THE PRACTICE
As many of you will have seen we have a new bell and intercom system , which like all technology, can often not perform as and when necessary!! Please ring the bell on arrival and if you have come on a good day, you should hear one of us speak through
the intercom! It helps if you can remove your mask whilst talking to us through this intercom, but then put it back on once in the waiting room.
We are using the waiting room for a maximum of 2 patients at a time. Please use the gel before you enter and keep your mask on. Please keep your belongings to a minimum when possible (a coat plus purse/wallet and keys that can be kept in a coat pocket.)
PPE/ Covid Safety charge
We have tried to avoid charging for PPE for as long as possible, but in order to keep up with all the new safety procedures there will be a charge of £15 added on to any treatment that requires an AGP ( aerosol generating procedure), for example a filling, or treatment that requires use of a high speed handpiece.
Hygiene and check up visits not included in the monthly plan payments (ie for those patients not on Denplan or for those paying for extra appointments inbetween)
These hygiene visits will now be longer and the cost will be £65 plus £5 PPE charge. These costs will also be incurred by those patients who like to book in for extra hygiene visits on top of those included in their plan. We have had to completely rearrange our hygiene appointment system as we have to see fewer patients per day. This has meant adding an extra day in order to cover all appointments needed.
For all you help and support as we work through these difficult times, keeping you safe and looking after all your oral health needs. Please don't hesitate to contact us with any questions or concerns. Here's hoping that 2021 brings us some light at the end of the tunnel........